Whenever I reflect back on what I saw and heard, I am immediately reminded of our mission, our values and our service excellence standards. As they say in tennis, game, set and match. A clean sweep. These folks were demonstrating our mission in every instance by providing superior care, not only to me but to those around me. They were caring, compassionate, respectful, funny, thorough, well organized, straightforward and pretty much excellent in their delivery of my care and the care of others in every instance. To see these folks care for patients who are in an extremely vulnerable state cared for in such a manner was so rewarding for me.
We focus on being a values-driven organization and, for the most part, that is supported by our patient satisfaction scores, but to see it evolve in front of me was both heartwarming and reassuring. These people were truly excellent in all that that did. As for those areas that could be improved upon, they were process oriented or documents that needed to be revised. I am certainly pleased with the outcomes from the services that I personally took part in; but overall, I am thrilled with the consistent fulfillment of our mission, values and service excellence standards on the part of our staff.