Tuesday, October 25, 2011
Improving Your Health System in 10 Minutes
Really? This article title caught my attention yesterday in Becker's Hospital Review. Actually, a handful of speakers on a service excellence panel were given 10 minutes to tell the audience how to improve their health systems. OK, that's better. Improvements of the magnitude that hospitals need can be measured in months to years. Some of the service excellence strategies that we have engaged in with our employees at WMHS have taken six months before we have seen any appreciable improvement and, fortunately for us, that improvement continues. It can be done, but there is no magic bullet; although to be honest, when I saw the title, I was hoping for a breakthrough in service excellence that maybe we had missed previously. Just goes to show you that it's never easy.