"The Ronan Report" provides insight about the activities at the Western Maryland Health System in Cumberland, Maryland, and about the changes taking place in healthcare today from a CEO's perspective.

Thursday, May 3, 2012

What Not to Do

Often, I blog about leadership and service excellence topics.  For today's blog, the CEO of Spirit Airlines made blogging very easy.  This blog contains an article regarding absolutely no regard for his customers and an approach to leadership that is an excellent example of what not to do, especially in a service industry.  This CEO's self-described focus as a leader is very simple: expand his airline while making money.  The survival of this CEO and Spirit Airlines into the future will be dependent on a whole lot more than his singular vision for success.  This is a wonderful case study for any leader in any industry. 

Spirit Airlines Soars Above Field in Flier Complaints.

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