"The Ronan Report" provides insight about the activities at the Western Maryland Health System in Cumberland, Maryland, and about the changes taking place in healthcare today from a CEO's perspective.

Monday, July 15, 2013

Making Yourself Indispensable

The summer reading for WMHS leadership is about to arrive.  The book, "Linchpin - Are You Indispensable?" by Seth Godin is a great read and an extremely well timed reading for present day circumstances.  It is in everyone's best interest to make themselves indispensable or that linchpin in the organization.  The linchpins keep the wheels in place and prevent them from falling off the axles.  In our world, they are the innovators, the early adopters, the movers and the shakers.  They get the promotions, the best jobs and the most freedom in their jobs.  

At every New Employee Orientation, as I review our Core Values, I stress that Core Value of Innovation.  I tell the new employees that they are the ones doing the work and we need to hear from them as they have ideas or new ways of getting the work done.  They have so much to offer and they need to tell us about it.  I want them to apply their creativity in such a way that we all get to benefit from their expertise. 

As is the case with our leaders, the knowledge and expertise is amazing among our team leaders, supervisors, managers and directors.  And, they have the track record to prove it.  In addition to doing their routine work first, they performed double duty in assisting with the planning and operationalizing of the new hospital.  They helped us consolidate two campuses into one new one.  Then about a year later, began the transition to Total Patient Revenue, a value-based care delivery model, again in addition to doing their routine work.  We have changed how we do business and they continue to master their expertise in ensuring that we remain focused on the triple aim of health care reform: better care, healthier communities and reduced cost of care.  So, if you haven't read "Linchpin," do so, as it will provide great insight into how, as leaders, we should be meeting the challenge of health care change.

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