Review on Creating a Culture of Quality. The article covers the four
essentials of quality which are leadership emphasis; message credibility;
peer involvement and employee ownership.
priority; they walk the talk on quality and when they evaluate employees,
they emphasize quality.
organization. They are consistent and easy to understand. The messages
have to appeal to them personally.
guidance; they routinely raise quality as a topic for team discussion and
peers hold each other accountable.
job; workers are empowered to make quality decisions and are comfortable
raising concerns about quality.
emphasis on quality. These four essentials exist, but not to the extent
that they are emphasized in the article. I need to ensure that our
leadership is emphasizing quality with their employees and creating a
true culture of quality.