"The Ronan Report" provides insight about the activities at the Western Maryland Health System in Cumberland, Maryland, and about the changes taking place in healthcare today from a CEO's perspective.

Friday, September 20, 2013

Perfect Circle of Care

Several months ago, we piloted a new model for inpatient care called the Perfect Circle of Care.  This involves everyone from all disciplines who interacts with the patient working together as a team to improve the patient’s care and experience at WMHS.  Our patients on 7 North, where we did the pilot project, are telling us that the process changes we made with this new approach work.  This week, we expanded this concept to every inpatient unit.   All members of the Perfect Circle of Care team are demonstrating their commitment by signing a pledge to our patients that will be prominently displayed on their units.  Watch for the new posters the next time you visit WMHS.  Great job, everyone!

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