On Monday morning when I arrived at the office, there was a voice mail message from an angry family member of a patient. I listened to the message and although I was called worse and repeatedly threatened during the call, being called a dirty rotten, no good son of a bitch got my attention. The individual went on to say that because WMHS had no surgeon on call over the weekend, his family member had to be transported to a tertiary care center. I immediately looked into the complaint and learned that the family member was missing a few very important details. First off, we always have a surgeon on call and, in this case, two were consulted. Both surgeons felt that due to the severity of the patient's condition, the patient needed to be transferred to a major tertiary care center. That was successfully accomplished. I then asked for follow up to occur with the spouse of the patient since I couldn't follow up with the family member as it would have been a breach of patient confidentiality. The follow up occurred and the spouse was thrilled with the care that the patient received while at WMHS and fully supported the decision to transfer the patient. The spouse was very apologetic for the family member's behavior.