"The Ronan Report" provides insight about the activities at the Western Maryland Health System in Cumberland, Maryland, and about the changes taking place in healthcare today from a CEO's perspective.

Wednesday, March 7, 2012

They Get It

So far, this has been an interesting and refreshing week.  On Monday evening, we had our Board Quality and Patient Safety Committee meeting.  This Committee, consisting of physicians, board members, C- Suite members and staff, is truly committed to the continued enhancement of quality patient care, the introduction of new ideas and initiatives related to quality and safety, as well as, complete transparency in the quality process.  The meeting is always productive.

Last evening, I, along with members of the WMHS Executive Staff, met with the Executive leadership of our emergency physicians group, MEP.  We meet at least annually with MEP to review what has worked throughout the year, what hasn't and what new ideas are in the pipeline for the coming year.  Wow, what an impressive group of physicians.  They truly get it.  They are forward thinking and they clearly recognize the value of our partnership.  We talked about how do we plan for the future and grow our relationship.  They have elevated the quality and delivery of emergency care at WMHS tenfold and continue to explore ways to bring that expertise and creativity to other components of the care delivery continuum.

Tonight, the President's Clinical Quality Council meets to discuss the progress of our four work groups that are focusing on coding and documentation; pneumonia as a high cost, high risk diagnosis group; physician communications and the creation of a gain sharing model.  This is a group that gets it, as well.  They are focused and energized.  They are committed to preparing our medical staff for the changes ahead and to ensure that none are disenfranchised as change occurs.

It continues to be a distinct pleasure to work with the above individuals as we virtually change how we do business, yet remain a viable health care system.

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