"The Ronan Report" provides insight about the activities at the Western Maryland Health System in Cumberland, Maryland, and about the changes taking place in healthcare today from a CEO's perspective.

Thursday, February 2, 2012

Top Performers

I am currently attending the Premier Governance Conference and learning a great deal about the new direction of health care.  It is also great confirmation of what WMHS is working to accomplish.  The primary message has been that health systems need to change the delivery of care from inside (the organization) out.  We need to transition from the traditional delivery model to the new delivery model using the entire continuum of care.  We are striving to be a top performer through embracing quality and patient safety; enhancing a culture of excellence; aligning our goals with our strategy; strengthening our clinical leadership; educating, motivating and incentivizing our clinicians; providing the resources and removing the barriers for the transition of care; enhancing our visibility; communicating with our staff, clinicians, board and community and, lastly, holding our people and teams accountable.  There is a lot to do, but we are heavily engaged in evolving to be a top performer at WMHS.

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