I am preparing to present at the end of the month to a
couple of external groups regarding our success under the "new"
payment methodology, Total Patient Revenue. As a reminder, WMHS along
with nine other Maryland hospitals changed how we were paid for care delivery
back in FY 2011, ultimately impacting how we actually deliver care.
What I have gleaned from this change in shifting care
delivery from one of volume to one of value has been remarkable. In
three years, we went from providing care for the convenience of pretty much
everyone except for the patient to the gold standard, which puts the patient
and their family in the center of everything that we do. In
addition, we, along with our employed staff and physicians, now have a much
better understanding of what it takes to deliver the best possible
care.
Mandated by the State, initiatives like Quality Based
Reimbursement, which either rewards or penalizes hospitals in Maryland for the
care that they provide, have given us the opportunity to bring improvement to
our Core Measures, Patient Satisfaction, Re-admission Rate and our Potentially
Preventable Conditions. We have greatly improved the overall
coordination of the patient's care through these many initiatives.
There is now a partnership between our patients and our
staff from which everyone has benefited. Our staff has embraced
their empowerment as well as the very critical core value of
innovation. Everyone is looking at ways to bring improvement to the
care delivery process while the patient is in the hospital as well as post
discharge and we have found it. What started as a way to reduce the cost
of care has become so much more for our patients and our staff.
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