"The Ronan Report" provides insight about the activities at the Western Maryland Health System in Cumberland, Maryland, and about the changes taking place in healthcare today from a CEO's perspective.

Thursday, September 22, 2011


Coming off of our recent Employee Satisfaction Survey, even though the results aren't fully tallied, one area of focus is routinely, Recognition.  I glance at the book, A Carrot A Day by Gostick and Elton, from time to time as it suggests ways to recognize your employees.  Today's really hit home in that our Executive Management team discussed yesterday a higher level of stress in departments across the Health System of late based on how busy we have been.  The "Carrot" for today suggests that as managers we need to recognize the level of stress and figure out the best stress relievers for the situation.  Whether it's arranging massages through the local college's massage therapy program or stopping at the local Dairy Queen or in our case, the Creamery, for ice cream for the team, a little recognition can go a very long way.

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