"The Ronan Report" provides insight about the activities at the Western Maryland Health System in Cumberland, Maryland, and about the changes taking place in healthcare today from a CEO's perspective.

Thursday, May 24, 2012

No More Mister Nice Guy

More and more, we are encountering patients who are delaying treatment or simply want to remain in the hospital because they still have "days of eligibility." Well, those days have to be over.  We can no longer afford to cover denied days at WMHS.  Effective immediately, patients will be very politely informed that they will be personally responsible for any charges incurred if they or family members delay treatment or refuse to leave if denied days result.  These costs in the past have been underwritten by hospitals, not any more.

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