"The Ronan Report" provides insight about the activities at the Western Maryland Health System in Cumberland, Maryland, and about the changes taking place in healthcare today from a CEO's perspective.

Tuesday, April 19, 2011

Patient Satisfaction

In yesterday's blog, I noted the strength of our recent patient satisfaction scores.  Our overall March score was 76.2, meaning that 76.2% of our patients answered "always" to the 18 HCAHPS patient satisfaction questions.  For the last four months, we have met or exceeded our target of 70.0.  Our high score for the year to date was a 76.5 in January.  These results are attributable to a staff that truly gets it.  They understand why we are here each day and focus on the needs of our patients.  We care for patients during their most vulnerable time and obviously are doing it better than ever before.

No comments:

Post a Comment