Quint Studer recently published his new book, " A Culture of High Performance," and as he always does, he sends me a free copy. This one looks pretty interesting as it provides a framework for creating a culture of high performance. High performance and high reliability are now key in the health care industry as we attempt to thrive and survive in this age of disruption according to Quint.
What are the success factors for high performance or reliability? According to Quint, they include the art and science of leading, following, as well as implementing strategies and tactics that lead to higher quality of care provided at a lower cost. I would add one more, which is accountability. We need to do a much better job of holding our staff accountable for their work product and outcomes.
Quint's book appears to be a good read as he attempts to convey that sense of urgency for all of us in health care as we continue to navigate a sea of constant change. Amen to that. I will let you know how it turns out and whether it is worth the read.